Call Centre Executive (225-1017)

The Call Centre Executive plays a pivotal role in an organization by ensuring seamless communication between the company and its clients. This position is perfect for energetic and friendly individuals who excel in customer service and problem-solving. The Call Centre Executive is tasked with handling inbound and outbound calls, resolving customer inquiries, providing accurate information about products and services, and maintaining high levels of customer satisfaction. This role requires excellent communication skills, patience, and the ability to remain calm under pressure. As the face of the company, the Call Centre Executive must consistently deliver a positive and professional experience to customers, reinforcing the brand’s reputation.

Responsibilities

• Answer customer inquiries promptly and accurately via phone and email every day.
• Handle inbound and outbound calls in a fast-paced, high-volume environment.
• Resolve customer complaints with the utmost professionalism and accuracy.
• Maintain comprehensive product knowledge to provide detailed information to customers.
• Record all customer interactions and transactions according to company protocols.
• Upsell and cross-sell company products and services to existing and potential customers.
• Ensure customer data confidentiality is upheld and protected at all times.
• Achieve and exceed key performance indicators and service level agreements.
• Participate in continuous training sessions to enhance customer service skills.
• Collaborate with team members and supervisors to improve call centre efficiency.
• Stay updated with changes in products, services, and company policies.
• Provide feedback to management to improve customer service processes.

Requirements

• High school diploma or equivalent, with further education preferred.
• One to two years of experience in a call centre or customer service role.
• Exceptional communication skills, both verbal and written, are mandatory.
• Proficient in using call centre software and CRM systems effectively.
• Ability to multitask and work under pressure while maintaining accuracy.
• Strong problem-solving skills with a focus on customer satisfaction.
• Willingness to work flexible hours, including weekends and holidays if required.