Call Center Agent (225-907)

As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls and address customer inquiries, concerns, and complaints professionally and efficiently. In addition to resolving issues and providing information, you will also have the opportunity to contribute to enhancing customer satisfaction and retention by being the face of the company over the phone. This role requires excellent communication skills, problem-solving abilities, and a genuine desire to assist customers. If you thrive in a dynamic environment and enjoy helping people, this is the perfect position for you.

Responsibilities

• Handle a high volume of incoming calls and respond promptly to customer inquiries.
• Provide accurate, valid, and complete information using the appropriate systems.
• Resolve customer complaints, ensuring a high level of customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction and sales goals.
• Build sustainable relationships and trust with customer accounts through open communication.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies consistently.
• Meet personal and team sales targets and call handling quotas.
• Contribute to team efforts by accomplishing related results as needed.
• Take the extra mile to engage customers and provide superb service.
• Participate in training and development programs to improve performance and skills.
• Adapt to shifts in workflow priorities based on dynamic client needs.

Requirements

• Proven customer support experience or experience as a client service representative.
• Familiarity with CRM systems and call center technologies is essential.
• Strong phone contact handling skills and active listening capabilities.
• Customer orientation and the ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in spoken and written formats.
• Ability to multi-task, prioritize, and manage time effectively within a fast-paced environment.
• High school diploma or equivalent, some college preferred in related fields.