Receptionist 29O25

A Receptionist plays a pivotal role in the smooth operation of the front office and is often the first point of contact for clients, customers, or visitors. They are responsible for creating a welcoming atmosphere and ensuring that all incoming guests are greeted warmly and directed to the appropriate person or department. The receptionist also manages incoming calls, schedules appointments, and provides general administrative support to multiple departments. This position requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Receptionists must represent the organization professionally and uphold its standards for customer service excellence. With excellent organizational skills and a strong attention to detail, the receptionist helps maintain an efficient and productive work environment.

Responsibilities

• Greet visitors and direct them to the appropriate department or employee.
• Answer, screen, and forward incoming phone calls professionally and efficiently.
• Maintain a tidy and welcoming reception area and ensure it is always presentable.
• Handle incoming and outgoing mail and manage courier services appropriately.
• Manage meeting room bookings and coordinate with team members for scheduling.
• Assist in preparing documents, reports, and correspondence as required.
• Perform clerical duties such as photocopying, filing, and faxing documents.
• Maintain and update appointment calendars for company executives and staff.
• Provide basic and accurate information in response to phone and email inquiries.
• Monitor office supplies inventory and order supplies when necessary.
• Provide administrative support to other departments as needed and assist with tasks.
• Ensure compliance with security protocols when managing visitor access.

Requirements

• High school diploma or equivalent is required; additional certifications are a plus.
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and familiarity with office management software.
• Strong written and verbal communication skills with a professional phone manner.
• Excellent organizational skills and the ability to multitask effortlessly.
• Friendly and professional demeanor with a customer-service-oriented approach.
• Ability to maintain discretion and confidentiality at all times.