Restaurant Reservation Agent - Waldorf Astoria Ras Al Khaimah

Job Description

Exceptional Hospitality Starts with You

Responsibilities

Here's what you'll do during a typical day:

Essential Functions

• Manage incoming reservation requests via phone, email, and online platforms with speed and accuracy.
• Assist guests in selecting suitable dining options based on their preferences, party size, and special requirements.
• Coordinate with the restaurant team to ensure seamless seating arrangements and timely service.
• Maintain up-to-date knowledge of menu offerings, promotions, and special events to provide accurate information to guests.
• Handle reservation cancellations and modifications with professionalism and courtesy.
• Uphold the highest standards of customer service, striving to exceed guest expectations with every interaction.
• Collaborate with other departments to address guest inquiries and resolve any issues or concerns promptly.
  
  

Supportive Functions

In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist in promoting special events, seasonal menus, and dining promotions to guests during reservation interactions.
• Solicit feedback from guests regarding their reservation experience and dining preferences. Relay guest comments, suggestions, and concerns to management for review and potential improvement initiatives.
• Collaborate with restaurant managers and kitchen staff to monitor table availability, optimize seating arrangements, and ensure efficient use of dining space.
• Assist in managing waitlists during peak dining hours.
• Assist in implementing emergency procedures and protocols related to reservation management during unforeseen events, such as inclement weather, power outages, or facility closures. Communicate updates to guests and provide alternative solutions when necessary.
  
  

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

• Proficient in reservation management software.
• Excellent communication skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Effective multitasking and prioritization in fast-paced environments.
• Customer service expertise with a focus on satisfaction.
• Knowledgeable about restaurant operations and promotions.
• Technical proficiency with online reservation platforms and POS systems.
• Familiarity with data analysis for reservation trends.
• Collaborative teamwork with restaurant staff.
• Sales skills for promoting menu items or events.
• Customer Service Training Certificate
• CPR and First Aid Certification is an advantageous
  
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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