Lobby Ambassador Emiratization - Waldorf Astoria Ras Al Khaimah

A Lobby Ambassador (Emiratization) is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later giving them a warm send- off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Lobby Ambassador, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Offer consistently professional, friendly, warm, and engaging service
• Be available for guests around the lobby at all times as a point of contact
• Extend personal service and attention to all and external guests
• Maintain effective communication with all related departments to ensure a smooth service
• Manage guest queries in a friendly, timely, and efficient manner
• Maintain up-to-date knowledge of the hotel and local services
• Follow correct reporting procedures if faced with issues
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity
  
  
  

What are we looking for?

A Lobby Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Bars and Restaurants

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