Housekeeping Manager

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Housekeeping Manager, you’re not just overseeing daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Manage the overall operations of the Housekeeping Department.
• Ensure guest rooms, public areas, and back-of-house areas meet cleanliness and quality standards.
• Lead, train, supervise, and evaluate the housekeeping team.
• Prepare duty rosters and manage staffing requirements.
• Conduct regular inspections and ensure compliance with brand standards.
• Handle guest requests and resolve housekeeping-related concerns promptly.
• Manage inventory of linens, uniforms, cleaning supplies, and equipment.
• Monitor departmental expenses and maintain cost control.
• Ensure compliance with health, safety, hygiene, and fire safety regulations.
• Maintain departmental records, reports, and performance metrics.
• Develop and implement housekeeping policies, SOPs, and continuous improvement initiatives.
  
  

Experience

• Minimum 5–7 years of housekeeping experience in hospitality, with at least 2–3 years in a managerial leadership role.
• Experience in managing large housekeeping teams in hotels, resorts, or similar hospitality environments.
  
  

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

---