Hostess Claw BBQ

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Welcome and greet guests in a friendly and professional manner upon arrival.
• Manage the restaurant entrance and ensure guests receive a positive first impression.
• Handle guest reservations, walk-ins, and seating arrangements efficiently.
• Maintain accurate records of reservations, guest preferences, and special requests.
• Escort guests to their tables and provide menus.
• Coordinate with the service team regarding table availability and guest requirements.
• Monitor guest flow and ensure smooth seating during busy periods.
• Provide information about menu items, promotions, restaurant facilities, and hotel services when required.
• Handle guest inquiries, feedback, and complaints professionally and escalate issues to management when necessary.
• Ensure VIP guests, repeat guests, and special occasions are recognized and attended to.
• Maintain cleanliness and organization of the reception/hostess area.
• Assist the service team during peak periods to ensure excellent guest experience.
• Follow all hotel/restaurant standards, policies, and hygiene requirements.
  
  

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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