Head -Business Support

Job Summary/Main Purpose

The Head of Business Support leads business support functions across the organization through analytics, reporting, planning, stakeholder management, and operational excellence.

Main Responsibilities

Business Analytics & Reporting

• Lead data analytics initiatives utilizing Power BI, Excel, SharePoint and other applications.
• Prepare and enhance periodic reports for executive management.
• Develop integrated data solutions aligning cross-functional reporting requirements.
• Support planning and budget cycles through data collection and reporting.

Strategic Planning & Business Support

• Lead strategic alignment across projects supporting organizational goals.
• Introduce innovative methods and process improvements.
• Manage the movement of information between business leaders and executive management.

Leadership & People Management

• Lead, coach and motivate team members.
• Drive SMART KPIs, development and performance management.
• Direct staff recruitment, training and evaluations.

Stakeholder Management & Communication

• Lead internal and external communication including IQVIA and AMS.
• Coordinate liaison between stakeholders internally and externally.

Governance, Risk & Continuous Improvement

• Identify risks and mitigation mechanisms.
• Drive continuous improvement initiatives.

Requirements (Knowledge, Skills & Attributes)

Education

• Bachelors degree in pharmacy, Pharmaceuticals, or a related healthcare discipline.

Experience

• Minimum 10 years of experience in the Pharmaceutical, Medical, or any related industry.
• Experience in business planning, analytics, and organizational support functions.

Knowledge

• Knowledge of business planning and effectiveness principles.
• Expertise business intelligence and reporting systems.

Skills

• Power BI, Excel, SharePoint and Microsoft 365 proficiency.
• Strong analytical, communication, and stakeholder management skills.

Attributes

• Ability to manage confidential information.
• Results-oriented leadership style and collaborative approach.