Downtime Manager

About us:

ARRISE, a leading supplier of player-favourite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria.

We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.

Purpose of the Role:

The Downtime Manager is responsible for planning, coordinating, and supervising all downtime activities across the live casino studios in Bulgaria and other assigned hubs. The role includes ensuring that all maintenance and operational interventions are completed within scheduled timeframes, overseeing cross-hub alignment, training new team members, and maintaining high standards of quality, safety, and compliance.

Main Responsibilities:

• Develops and maintains accurate downtime schedules in collaboration with the Compliance Manager.
• Coordinates all downtime phases, ensuring that support teams (AV, IT, Facility, GED, Risk, QA) complete tasks within defined timelines.
• Supervises studio reopening after maintenance, confirming readiness with OCR and QA.
• Provides training, mentoring, and knowledge transfer for Downtime Specialists and new employees.
• Monitors live tables and studio performance weekly, escalating issues requiring urgent action.
• Ensures traceability of all downtime activities through accurate and timely reporting.
• Communicates effectively with all internal and external stakeholders, ensuring adherence to SLAs.
• Supports continuous improvement and process optimization across all downtime operations.
• Participates in monthly reporting, performance evaluation, and KPI analysis.
• Travels to other hubs when required to support alignment, audits, or special projects.
  
  
  

• Ensures adherence to all company standards, safety policies, and downtime protocols.
• Maintains confidentiality of operational and technical information.
• Uses company equipment and resources responsibly and exclusively for business purposes.
• Complies with occupational health and safety requirements and reports any incident or risk immediately.
• Always upholds a professional image, following company dress code standards.
  
  
  

• Coordinates all downtime-related activities and interventions during maintenance windows.
• Uses company-approved tools, systems, and reports to track, validate, and close downtime operations.
• Can make on-site operational decisions within the limits approved by the Head of Downtime Management.
  
  
  

• English (advanced).
• Excellent PC literacy (Excel, SharePoint, Power BI, reporting tools).
• Strong organizational and leadership abilities.
• Excellent communication and conflict-management skills.
• Analytical mindset and problem-solving orientation.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Adaptability to multicultural environments.
• Personality Traits: Discipline, initiative, motivation, attention to detail, teamwork orientation
  
  
  

• Office-based role with frequent presence in studios and coordination during live operations.
• Work schedule: Monday to Friday, 09:00–18:00 / 10:00–19:00 (depending on planning). Flexibility required for occasional night interventions or extended hours during major downtime phases.
• May be required to travel and operate in other hubs (Bulgaria, Romania, Serbia, Colombia, Brazil, etc.) whenever needed.
• Office attire is mandatory.
  
  
  

• We offer an advantageous start net salary;
• A detailed company training on highest standards;
• A chance to work in friendly and supportive culture;
• Tremendous growth opportunities in a large fast-moving international company;
• Health insurance