CRM Technical Developer-SAP Web Dynpro

Job Description

Job Title: CRM Technical Developer-SAP Web Dynpro

Job Location: Dubai

Job Role

A CRM Technical Developer specializing in SAP Web Dynpro typically focuses on building, enhancing, and maintaining CRM (Customer Relationship Management) solutions within the SAP environment using Web Dynpro for UI development.

Role & Responsibilities

UI Development:

• Develop and customize web-based user interfaces using SAP Web Dynpro (ABAP/Java).
• Enhance CRM screens, views, and components to meet business requirements.
  
  

• Integrate CRM solutions with other SAP modules (e.g., SD, MM) and third-party applications.
• Work with BAPI, RFC, and Web Services to facilitate seamless data exchange.
  
  

• Use SAP CRM Tools (e.g., BOL/GenIL) for data modeling and configuration.
• Perform middleware configurations to synchronize data between CRM and ECC systems.
  
  

• Analyze and troubleshoot technical issues in CRM and Web Dynpro applications.
• Provide support for functional teams to resolve CRM-related challenges.
  
  

• Implement enhancements using BADIs, User Exits, or Enhancement Framework.
• Optimize performance for complex Web Dynpro applications.
  
  

• Expertise in SAP Web Dynpro (ABAP/Java).
• Strong understanding of ABAP Objects and CRM Frameworks (BOL/GenIL).
• Experience with middleware, IDOCs, and ALE.
  
  

• Familiarity with SAP CRM modules such as Sales, Service, and Marketing.
• Understanding CRM Business Processes and Customer Interaction Centers (CIC).
  
  

• Experience in integrating CRM with SAP ECC and non-SAP systems.
• Proficiency in SOA and OData Services for modern integrations.
  
  

• Strong problem-solving and analytical skills.
• Effective communication and ability to collaborate with functional and technical teams.