Back Office Operations Executive

The Back Office Operations role is a pivotal function within an organization that ensures the smooth running of various support systems required for the core functions of the company. This role primarily involves providing clerical support, handling data compilation, account management, and maintaining the internal databases and records. The position demands a keen eye for detail and a strong proficiency in organizational skills to manage behind-the-scenes work efficiently. As back office operations are essential to the overall functionality of a business, the role requires collaborating with potentially various departments to ensure seamless execution of business strategies. The ideal candidate will have to possess strong problem-solving skills and the capability to work autonomously as well as part of a team to ensure all tasks are meticulously completed.

Responsibilities

• Maintain and update databases with operational data in a timely manner.
• Assist in daily clerical tasks and document management for operational needs.
• Coordinate with different departments to ensure alignment of operational strategies.
• Facilitate communication within the company, ensuring smooth information flow.
• Support financial operations by managing transaction records and processing invoices.
• Develop and implement process improvements to enhance workflow efficiency.
• Ensure all company records comply with data protection and privacy regulations.
• Assist with customer inquiries, providing back-office support in resolving issues.
• Prepare reports and presentations using office software and other available tools.
• Monitor and track the completion of tasks, adhering to set deadlines.
• Maintain high standards of excellence and professionalism in outward-facing communications.
• Perform other related duties assigned by management from time to time.

Requirements

• Bachelor’s degree in Business Administration or a related field preferred.
• Proven experience in a similar role in back-office operations needed.
• Strong computer skills with proficiency in Microsoft Office Suite or equivalent.
• Excellent organizational and multitasking abilities are essential for this role.
• Strong verbal and written communication skills are necessary for daily tasks.
• High attention to detail and the ability to work independently is imperative.
• Adept at problem-solving and providing innovative solutions to operational challenges.