Assistant Night Manager

Company Description

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.
  
  

Job Description

We are seeking a detail-oriented and customer-focused Assistant Night Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will play a crucial part in ensuring the smooth operation of our hotel during night hours, providing leadership to the Night Audit team, and maintaining exceptional guest service standards.

• Oversee the night audit and reporting process, ensuring accuracy and efficiency
• Respond promptly and professionally to guest requests and incidents
• Manage and support the Night Audit team, providing guidance and direction as needed
• Ensure the safety, security, and comfort of both guests and team members throughout the night
• Prepare and review daily, weekly, and monthly reports reflecting the hotels trading results
• Handle guest complaints effectively and professionally
• Maintain responsibility for the overall auditing and administration functions during night operations
• Manage the Guest Relations function, including handling any disruptive guests with discretion
• Oversee all departments in the absence of their respective managers during night operations
• Ensure the hotel operates efficiently and in accordance with company policies and procedures
• Participate in workplace consultations on matters pertaining to workplace health and safety
• Adapt to various tasks as needed, including reception, concierge duties, and room service
  
  

Qualifications

• Proven experience in Night Audit or Front Office roles within the hospitality industry
• Strong leadership and problem-solving skills
• Excellent communication and interpersonal abilities
• High attention to detail and organizational skills
• Proficiency in Opera Cloud or similar property management systems
• Valid CPR certification
• RSA (Responsible Service of Alcohol) competency card
• Ability to work night shifts, including weekends and holidays
• Adaptability to handle various tasks and workloads
• Knowledge of hotel operations and procedures
• Ability to make decisive actions in high-pressure situations
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to adjust to changing priorities and guest needs
• Goal-oriented approach to achieving operational targets and guest satisfaction
  
  

Additional Information

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our Heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

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