Reservations Supervisor

Job Description

• We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
  
  

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as-

• Distribute and assign specific tasks in the department in order to bring together their contributions so as to deliver efficient results for the reservation operations
• Assist in training of existing and new reservation agents; making sure the agents understand the daily tasks and the procedures
• Follow up and communicate interdepartmental information as well as a handover of shift change to ensure smooth processing of Guest reservation and Guest satisfaction prepare handover of shift change (e.g visa status, arrival check, maintain Reservation log etc.)
• Responsible to be aware of Group booking and their impact on selling strategies; identify barriers to booking as a result of change in inventory, or improper inventory controls, in order to have accurate inventories
• Provide feedback to the Reservation Manager/Revenue Manager or other direct report on challenges in the department and ways to overcome these; provide assistance in scheduling and making sure the times are adhered to for an efficient operation
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided
• Answer any reservation inquiry in the prescribed manner under approved company policy
  
  

Skills

Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies-

Understanding Hotel Operations

Teamwork

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Effective Communication

Drive for Results

Customer Focus

Adaptability

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