Zoho Solutions Consultant

Job Description

About ThoughtLogik

ThoughtLogik is a UK-based CRM and ERP consultancy and a Premium Zoho Partner, helping ambitious businesses design and implement scalable systems across Sales, Marketing, Operations, and Finance. We specialise in structured, process-driven implementations that replace fragmented tools with fully integrated business platforms. Our expertise spans Zoho and Odoo ecosystems, delivering both functional consulting and technical execution to drive measurable outcomes.

With a UK-led client strategy and a strong offshore delivery centre in India, we combine strategic thinking with disciplined execution to deliver high-quality solutions at scale.

Our mission is to engineer scalable system foundations that enable ambitious businesses to operate with precision, unlock sustainable growth, and build organisations that endure.

Key Responsibilities

• Consulting & Discovery
• Lead discovery workshops and requirements gathering sessions
• Understand client business processes across different functions such as Sales, Marketing, Operations & Finance
• Translate business requirements into functional, technical specifications, process maps and solution design
• Define implementation scope aligned with budget and timeline
• Implementation & Delivery Ownership
• Own (front-end) delivery of assigned projects
• Effectively coordinate with our offshore development teams to execute requirements
• Validate functional builds before client review
• Manage project milestones, risks, and change requests
• Manage client expectations and set realistic deadlines
• Ensure projects are delivered within agreed scope and commercials
• Account Management & Growth
• Act as primary relationship owner for assigned accounts
• Conduct regular review calls and quarterly business reviews
• Identify optimisation, automation and upsell opportunities
• Support renewals and commercial discussions in collaboration with leadership
• Maintain strong stakeholder relationships across client organisations
• Client Success & Adoption
• Drive user adoption through training and walkthroughs
• Ensure systems are aligned to measurable business outcomes
• Proactively flag risks or client dissatisfaction
• Maintain high client retention and satisfaction scores
• Internal Coordination
• Delegate technical tasks clearly to development team
• Provide structured briefs and documentation
• Ensure timesheets, forecasts and resource allocation are accurate
• Contribute to internal process improvements, best practices and organisation activities including content creation, newsletters, events and trade shows
  
  

Requirements

Key Skills & Experience

Required

• Experience implementing CRM / ERP / business systems and strong experience of end-to-end lifecycle of software project delivery
• Strong understanding of business processes (Sales, Marketing, Operations, Finance) and process mapping
• Experience managing client relationships
• Ability to translate business needs into system solutions
• Strong communication and stakeholder management skills
• Comfortable managing multiple projects simultaneously
• Self starter with robust communication skills
  
  

Preferred

• Experience with Zoho, Salesforce, Odoo or similar platforms
• Basic knowledge of Deluge, APIs and integrations
• Experience working with offshore development teams
• Experience managing change within organisations
• Exposure to AI
  
  

Our Values

These values define our approach at Thoughtlogik:

• Be curious: We embrace change and innovation, constantly seeking new technologies and methodologies to drive growth.
• Be accountable: Our focus is on delivering the highest quality and achieving outstanding results, attentive to both the details and the bigger picture.
• Be respectful: We value diverse opinions and perspectives, fostering a culture of honesty and transparency.
• Be positive: We focus on growth opportunities, always seeking solutions rather than dwelling on problems.
• Be ambitious: Our aim is continuous learning, growth, and advancement.
  
  

Benefits

Perks:

• 23 days holiday, plus bank holidays – minimum.
• Hybrid working - Weekly 4 Days Office based + 1 Day WFH
• Engaging social events including Christmas party
• Contributory pension scheme.
• Life Insurance
  
  

Salary: DOE

Please note: This role is UK-based and we do not offer visa sponsorship.

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