Workshop Planner | Automotive 21J25

The role of Workshop Planner in the automotive sector is crucial for ensuring efficient operations and maintaining high standards of productivity in automotive workshops. As a Workshop Planner, you will be responsible for orchestrating all aspects of the workshop activities, from scheduling repairs and maintenance tasks to coordinating with different departments to ensure timely completion of processes. You will work closely with technicians, service advisors, and parts departments to ensure that everything runs smoothly. The ideal candidate will possess strong organizational skills, have an in-depth understanding of automotive repair processes, and be able to efficiently manage their time to handle multiple projects simultaneously. This role requires attention to detail to ensure work is carried out per company standards and guidelines, providing excellent customer service, and maximizing efficiency in the workshop operations.

Responsibilities

• Develop and manage daily, weekly, and monthly workshop schedules effectively.
• Coordinate with technicians to ensure the timely completion of all tasks.
• Ensure all work is performed safely, adhering to company and industry standards.
• Communicate with service advisors to prioritize and resolve customer issues quickly.
• Prepare and maintain up-to-date records for all workshop operations.
• Monitor and analyze workflow to identify areas for improvement and efficiency.
• Collaborate with the parts department to ensure necessary parts availability.
• Manage customer expectations and enhance customer satisfaction by effective service delivery.
• Provide technical support to the team as and when required.
• Ensure continuous improvement through process enhancements and staff training.
• Review and evaluate the performance of workshop operations regularly.
• Report to management on workshop performance, issues, and achievements.

Requirements

• Bachelor's degree or equivalent experience in automotive or a related field.
• Proven experience in workshop planning or similar roles in the automotive industry.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills for effective team coordination.
• In-depth knowledge of automotive repair processes and workshop operations.
• Proficiency in using industry-specific software for scheduling and reporting.
• Ability to solve complex problems and make decisions under pressure.
• Commitment to safety and quality standards in workshop practices.