Wellfit Member Experience Executive

About Us

At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose

We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit.

Key Responsibilities

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in‑club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement
  
  

• Strong customer service skills with a positive, professional attitude
• Ability to anticipate member needs and provide solutions
• Excellent communication and relationship‑building skills
• Knowledge of fitness programs and services is a plus