Web Designer & Support Specialist 20F26

As a Web Designer & Support Specialist, you will play a pivotal role in crafting visually appealing and user-friendly websites while also ensuring exceptional support to end-users. This dual role requires a creative eye for detail as well as strong technical proficiency to deliver seamless web design experiences and timely support solutions. You will collaborate with various teams to understand their needs, translate them into functional designs, and assist users with troubleshooting and guidance. Your expertise will contribute significantly to enhancing the company’s online presence and improving user satisfaction. In this position, you are expected to stay updated with the latest design trends and web technologies to keep the company’s web assets at the forefront of innovation.

Responsibilities

• Design and develop visually appealing web pages using modern design tools and techniques.
• Collaborate with clients and teams to gather requirements and establish design objectives.
• Create responsive designs that ensure optimal performance across various devices and platforms.
• Implement web designs using HTML, CSS, JavaScript, and other relevant technologies.
• Conduct usability testing and resolve issues to enhance website functionality and user experience.
• Manage website content and ensure alignment with brand guidelines and digital marketing strategies.
• Provide technical support and troubleshooting assistance to website users and team members.
• Analyze user feedback and implement improvements to enhance website usability and effectiveness.
• Maintain and update website documentation and training materials for end-users.
• Ensure website security by conducting regular audits and applying necessary updates and patches.
• Work closely with IT and marketing teams to align web strategies with company objectives.
• Stay informed about emerging web technologies and industry trends to apply best practices.

Requirements

• Proven experience in web design and development with a strong portfolio of previous work.
• Proficiency in HTML, CSS, JavaScript, and experience with design software like Adobe Creative Suite.
• Understanding of UX/UI principles and experience in creating responsive web designs.
• Strong problem-solving skills with the ability to provide effective support and troubleshooting.
• Excellent communication and collaboration skills to work effectively with diverse teams and clients.
• Knowledge of SEO best practices and experience with Google Analytics or similar tools.
• Ability to manage multiple projects simultaneously and deliver high-quality work under deadlines.