Waiter Waitress - All-Day Dining

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To provide prompt and courteous Food & Beverage service to the hotel’s guests.

Key Roles & Responsibilities

• Read daily event sheets and acknowledge any VIP arrivals.
• Maintain full knowledge of all menu items, including garnishes, ingredients, and preparation methods, and be able to explain them politely and concisely to guests when requested.
• Present children’s menus when appropriate, and describe daily specials and alternative cuisine options.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Use the POS system to process orders, print checks, close transactions, and complete cash-out procedures.
• Carry trays; clear and reset tables with linen, china, glassware, and silverware.
• Ensure guest satisfaction and handle any issues that may arise, informing the manager of the situation and how it was resolved.
• Follow cash and credit card procedures in accordance with accounting department guidelines.
• Maintain a clean, neat, and orderly restaurant throughout service.
• Polish silverware and replenish salt, pepper, sugar, creamers, and other condiments.
• Ensure workstations are fully stocked with appropriate supplies at all times.
• Report any guest comments regarding food and beverage to the manager.
• Handle and maintain operating equipment responsibly and carefully.
• Learn and adhere to safety, sanitation, and hygiene policies.
• Maintain positive working relationships with colleagues and other departments.
• Maintain complete knowledge of all Food & Beverage services, outlets, and hotel facilities/features.
• Perform opening and closing side duties as assigned and set tables according to established standards.
• Report any deviations from established standards and procedures to the manager.
• Ensure all service and storage areas are kept safe and clean.
• Help minimize waste, negligence, breakage, and mishandling of supplies and equipment.
• Carry out light cleaning and basic maintenance of the outlet.
• Assist other Food & Beverage outlets during peak hours when needed.
  
  

• Proficient in reading, writing, and speaking English.
• Well-presented and professionally groomed at all times.
• Able to handle and account for cash accurately and efficiently.
• Strong communication and customer service skills, with good problem-solving abilities.
• Basic knowledge of Food & Beverage products.
• Team player with strong interpersonal skills and attention to detail.
• Secondary education diploma or equivalent.
• Minimum of 1 year of experience in food and beverage service.
• Previous experience in customer service and/or cashiering