VP Digital Transformation Project Mgmt And QC Injaz - Retail Ops - CAM - SME And Pvt Banking Operations Group

Mashreq Bank
Job Description

1 Job Title:
Vice President- Head of Digital Transformation, Project Management & QC
Department
Retail Banking Operations, Digital Transformation, Project Management
Direct Supervisor
EVP, Global Head of Retail Banking Operations
Pay Band
M
2 Job Purpose
- This role requires a blend of strategic vision, leadership, and technical expertise to drive digital initiatives and maintain high-quality standards across projects.

- The role is multifaceted and crucial for driving an organization’s digital strategy and ensuring high standards in project execution and quality.

- To lead and drive the organization’s digital transformation initiatives, ensuring that technology and digital solutions are effectively integrated into business processes to enhance efficiency, innovation, and competitiveness.

- Assist in the automation of projects for RBG Operations.

- Publishing MIS & Reports to senior stakeholders.

- Lead internal MI and Quality Control for all RBG Ops units.

- Manage medium sized teams of projects management / Digital Transformation / MI & QC.

- Work directly with RBG Digital Squads to ensure RBG Ops priorities are addressed and achieved.

- Responsible for tracking the actionable and overall status of projects and highlight/escalate in case of any delays/blocks.

3 Dimensions
Operating Budget


Approx AED 900,000 Number of Staff

Capital Exp. Budget


N/A Other



4 Key Result Areas
- Successful delivery of digital transformation projects on time and within budget.

- Improvement in operational efficiency and productivity metrics.

- Achievement of defined quality control standards and reduction of defects/errors.

- Increased adoption of digital tools and processes across Retail Banking Operations.

- High levels of stakeholder satisfaction and positive feedback from internal and external partners.

- Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.

- Proactive risk management with early identification and mitigation of project issues.

- Reduction in defects, errors, or product failures through continuous monitoring and improvement.

- Streamlined operations and workflows through the application of digital tools and automation.

- Use of data analytics to identify opportunities for process enhancements.

- Strong return on investment (ROI) for digital transformation projects.

- Budget adherence across digital transformation and project management initiatives.

- Regular quality audits with successful findings and action plans to address gaps.

- Measurable improvements in operational efficiency, productivity, and cost-effectiveness.

- Support the division head in providing timely information and data related to the overall performances of different units within RBG.

- Ownership of end-to-end life cycle of all RBG projects.

5 Operating Environment, Framework and Boundaries, Working Relationships
- Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners.

- Manage medium sized teams of projects management / Digital Transformation / MI & QC.

- Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations.

- Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls.

- Proactive engagement, partnership, governance & escalation with relevant stakeholders.

6 Problem Solving
- Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes.

- Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery.

- Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews.

- Ensure solutions are implemented on a fast-track basis.

- Ensure that stakeholder conflicts in terms of priorities are resolved in quick time.

7 Decision Making Authority & Responsibility
- Authorize investments in new technologies and digital tools that support transformation initiatives.

- Approve major projects and initiatives, including budget allocation and resource management.

- Oversee the execution of digital projects, ensuring they are completed on time, within scope, and budget.

- Monitor project performance and implement corrective actions when necessary to meet quality and performance standards.

- Support User Acceptance Testing to expedite the delivery timelines.

- Resolve any UAT blocks and escalate if required.

8 Knowledge, Skills and Experience
- Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry.

- Bachelor’s or master’s degree in business administration, finance, computer science or a related field.

- Strong knowledge of digital technologies, trends and best practices.

- Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management.

- Strong ability to analyze data, performance metrics and identify opportunities.

- Excellent project management, presentation, leadership, communication and stakeholder management skills.

Job Holder


Date


Line Manager



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Approved By


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