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Job Description

Company Description

FAB, the UAEs largest bank and one of the worlds most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry. 

Job Description

The role will primarily focus on managing and growing portfolio revenue and income from both borrowing and non-borrowing customers under the Virtual Relationship Unit within the CMB segment. Additionally, the role emphasizes building and maintaining strong customer relationships, ensuring personalized service, and contributing to the overall profitability and long-term sustainability of the bank’s portfolio

Financials

  • Manage portfolio of 400-500 customers comprising of customers primarily non borrowing customers
  • Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell and Activations)
  • Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio.
  • Refer and upgrade customers to other units within the CMB segment (POS, MBBF, TWC and cash Management related products)
  • Ensure penetration in the market through focus on New to Bank referrals from existing customers.
  • Focus on activation and management of dormant/inactive customers.
  • Maintain Daily Sales Reports on business performance for review.

Customers

  • Serve as the primary point of contact for clients, providing timely support and expert advice to address their banking needs.
  • Engage with clients regularly to update them on new products, services, and market opportunities.
  • Maintain consistent and proactive communication to anticipate client needs and address concerns.
  • Collaborate with internal teams to implement changes based on feedback, showcasing a commitment to client satisfaction.
  • Identify opportunities to introduce clients to relevant banking products that align with their financial goals, thereby adding value and enhancing customer loyalty.
  • Actively contribute to initiatives aimed at improving NPS, including quality of service, turnaround times, and problem resolution.
  • Maintain accurate records of client interactions, preferences, and feedback to support personalized engagement and targeted solutions.

Compliance

  • Ensuring the remediation of all KYC expired cases
  • Ensure clients comply with the bank’s policies and procedures related to AML, sanctions, and other regulatory guidelines.
  • Monitor ongoing transactions and flag any suspicious or unusual activity for further investigation. Collaborate with the Compliance and Risk departments to ensure adherence to evolving regulatory requirements.
  • Conduct customer due diligence (CDD) and enhanced due diligence (EDD) based on client risk profiles.
  • Regularly update and review KYC information for both new and existing clients, ensuring all information is accurate and up to date.

Learning & Growth

  • Participate in the assigned People Development and Learning & Development programes.
  • Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager
  • To ensure participation in assigned training, Learning & Development programes.
  • Awareness to competition offerings and offer suggestions to line manager to improve product/ processes.
  • Propose and recommend decisions as per the approved authorization matrix.
  • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks

Qualifications

Minimum Qualification

  • Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred

Minimum Experience

3 years’ relevant experience in the Corporate, Commercial or Business Banking in similar positions of managing customer base in the identified target segment


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: https://www.bankfab.com/ Job Function: Sales
Company Industry/
Sector:
Banking

What We Offer


About the Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.Privacy Policyhttps://bit.ly/3iORn8G

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