VIP客户支持
Talentmate
United Arab Emirates
7th August 2026
2608-10199-2
Job Description
[主要职责]
为英语VIP渠道用户提供及时优质的客户支持，确保2分钟内回复。
在Telegram、Discord和内部支持系统中处理用户的询问、反馈和问题。
在技术、风控、运营和其他内部团队保持顺畅沟通的同时，跟进所有案件直到解决。
在客户管理、活动执行和用户运营方面协助渠道业务团队。
在工作中记录、整理和报告系统问题或用户反馈，并主动提出可行的优化建议。
[要求]
精通中文和英语 （书面和口语），能够将两者作为工作语言使用。
在工作中注重细节，具有较强的学习能力和良好的数字技能。
精通MS，尤其是Excel。
在压力下高度负责、快速学习并保持稳定的表现。
在短时间内做出高质量的回复，需要快速反应和清晰的沟通技巧。
在保持高服务标准的同时，能够适应快节奏的工作环境。
在加密货币行业的经验是一个强有力的优势，特别是与交易所、客户支持角色或熟悉期货/衍生品产品有关的经验。
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.coinw.com/ | Job Function: | Customer Service |
| Company Industry/ Sector: |
Software Development Technology Information And Media And Financial Services | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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