Vice President - Transformation And Automation Injaz - Cent Ops - Remittances - Enquiries Operations Group

1. Enterprise Transformation Leadership Own and drive the Payments Operations transformation roadmap, ensuring alignment with bank-wide strategic priorities, regulatory requirements, and technology direction. 2. Automation & Digital Strategy Governance Establish governance frameworks for automation, AI, and digital initiatives, including prioritization, investment approval, risk oversight, and benefits realization across all payments journeys. 3. Business & Stakeholder Partnership Act as a senior partner to IBG, CIBG, RBG, Technology, Compliance, and Product leadership to shape solutions that materially improve customer experience, control, and operational efficiency. 4. Operational Excellence & Scale Drive standardization, STP optimization, and process simplification across Payments Operations to enable scalable growth, resilience, and cost efficiency across regions. 5. Change & Adoption Leadership Lead enterprise change management for automation initiatives, ensuring adoption, capability uplift, and cultural alignment across Operations and partner functions. 6. Financial & Benefit Accountability Own transformation budgets and capital investments, with full accountability for delivery against approved financial, efficiency, and risk-reduction outcomes.