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Vice President Service Desk TECH - TOPS - End - User Services MIT

Talentmate

United Arab Emirates

3rd October 2026

2610-1917-2276

Job Description

Lead and transform the Service Desk and User Profile Administration (UPA) functions, providing end-to-end accountability for colleague technology support, digital workplace services, user access management, and access governance across the Bank. Drive service excellence, automation, operational resilience, and regulatory compliance while enhancing employee experience through modern support models, AI-driven capabilities, and secure access management practices.
Provide strategic leadership across Service Desk, End User Computing, Collaboration Platforms, Executive Support, and User Access Administration, ensuring efficient service delivery, strong governance, audit readiness, and continuous improvement aligned to the Bank's digital transformation and operational excellence objectives.

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	http://www.mashreq.com/rise	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Banking

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