Vice President - Learning Experience

We are looking for an inspiring and strategic Vice President for Learning Experience to lead the design and delivery of innovative, impactful learning strategies across one of our most prestigious contracts, serving a large, diverse, service-oriented workforce and partner community. This role is responsible for establishing a Center of Excellence for Learning & Development, shaping a future-ready workforce, and embedding a strong culture of service excellence and leadership.

They will drive enterprise-level learning initiatives, aligning development programs with organizational goals, customer experience, and long-term sustainability priorities. This is a unique opportunity to reimagine learning in a fast-paced, customer-centric environment, delivering scalable, technology-enabled solutions that enhance performance and engagement.

The ideal candidate should have proven ability to lead multifunctional teams, engage senior stakeholders, and deliver innovative, high-impact projects.

This role is part of our Leadership team and will be based in Dubai.

Key Accountabilities

• Establish and lead a Center of Excellence for Learning & Development, positioning it as the central hub for innovation, collaboration, and capability building across a complex service ecosystem.
• Develop and execute enterprise-wide talent strategies, including leadership pipelines, succession planning, and coaching cultures to grow future leaders.
• Deliver cutting-edge, AI-enabled learning technologies to create engaging, accessible, and measurable learning experiences at scale.
• Build strategic partnerships with leading professional bodies, business schools, and external learning providers to enhance learning outcomes and expand development opportunities.
• Foster a strong learning culture that drives employee engagement, improves customer experience, and delivers measurable business impact.
• Design and implement an academy model that aligns with organizational goals, delivering targeted learning aligned to guest, business, and people priorities.

Specific Requirements

• Master’s degree in Human Resources, Psychology, or related discipline.
• 10-12 years of senior leadership experience in learning & development, including digital learning strategy, talent development, and leadership programs.
• Strong expertise in designing and delivering service-oriented, customer-focused learning solutions in large, complex environments (e.g., hospitality, retail, facilities, customer service)
• Proven ability to lead multifunctional teams, engage senior stakeholders, and deliver innovative, high-impact projects.
• Knowledge of compliance and regulatory training frameworks, and experience aligning L&D strategy with organizational objectives. Deep understanding of emerging L&D trends, future workplace concepts, and the use of technology to enable learning at scale.