Vice President Client Service Management Dubai Global Payments And Trade

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

BNY is seeking a future team member for the role of Vice President, Senior Client Service Officer to join our Global Payments & Trade Client Servicing team in Dubai. This role is based in Dubai.

As a Senior Client Service Officer, you will play a key role in delivering a high-quality client experience by acting as a trusted point of contact for clients and internal stakeholders. You will support clients across multiple market segments and regions, helping to resolve complex servicing matters and ensuring seamless day-to-day support across payments, trade, and other BNY products and services.

In this role, you’ll make an impact in the following ways:

• Serve as the primary contact for day-to-day client servicing inquiries across different market segments, regions, and jurisdictions.
• Manage a wide range of client investigations and service requests, including issue resolution related to payments, trade, and other BNY products and services.
• Build and maintain strong relationships with clients by providing responsive, high-quality support and delivering a consistently positive client experience.
• Partner closely with GP&T Relationship Management and other internal teams to support existing clients and prospective new business opportunities.
• Provide functional support to internal stakeholders, including gathering client data and preparing reports related to AML/KYC compliance requirements.
• Navigate a multi-country, multilingual client environment, ensuring effective communication and coordination across teams and regions.
• Contribute to continuous improvement by identifying opportunities to enhance servicing processes, client outcomes, and operational efficiency.
• Support discussions with clients on digital solutions and servicing capabilities that align with their business needs.
  
  

To be successful in this role, we’re seeking the following:

• Significant direct client-facing experience within financial services.
• Experience in correspondent banking and/or a strong understanding of payments products and the end-to-end payments lifecycle.
• Familiarity with trade products and related client servicing activities is advantageous.
• Experience discussing digital client solutions and servicing capabilities with clients.
• Proven ability to work effectively in a global team environment across functions and regions.
• Strong problem-solving, communication, and relationship management skills.
• Fluency in English and Arabic language is essential
  
  

Preferred Attributes

• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong attention to detail and an ability to coordinate effectively across operational, relationship, and product teams.
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability.
  
  

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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