UX Designer

Job Summary

SC Ventures is Standard Chartered’s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.

We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.

We are building ecosystems around four high conviction themes: Online Economy & Lifestyle, SMEs & World Trade, Digital Assets, and Sustainability & Inclusion.

We are a global team of "Members" (excluding individual ventures), including dedicated colleagues from the Groups support functions, based in Singapore, Hong Kong, London, and the United Arab Emirates

Key Responsibilities

Lead, Innovation and UX Designer, is a senior individual contributor responsible for defining, shaping, and delivering customer-centric digital and service experiences across the SC Ventures portfolio. The role operates at the intersection of design excellence, innovation methodology, and commercial execution, supporting venture creation, incubation, and scale.

The role holder is accountable for applying human-centred design and product design expertise to materially improve customer outcomes, accelerate venture validation, and enhance product-market fit. While not a people leader, the role carries Director-level accountability, autonomy, and influence, partnering closely with venture CEOs, product leaders, engineers, and senior stakeholders.

UX/UI & Product Design Leadership

• Own end-to-end experience design for digital products and platforms across the venture lifecycle (discovery to scale)
• Translate customer needs, business strategy, and technical constraints into intuitive, usable, and scalable design solutions
• Define and maintain design standards, interaction patterns, and design systems across ventures where appropriate
• Ensure accessibility, usability, and consistency across web, mobile, and platform experiences
• Act as a design authority, providing expert critique and guidance to improve design quality and coherence
  
  

Innovation & Human-Centred Design Execution

• Lead design-led discovery and innovation activities including user research, journey mapping, service design, and problem framing
• Apply methodologies such as Design Thinking, Lean Startup, Jobs-to-Be-Done, and rapid experimentation to validate concepts
• Support venture incubation by shaping value propositions, MVP definitions, and experimentation roadmaps
• Facilitate and contribute to design sprints, ideation sessions, and co-creation workshops with internal and external stakeholders
  
  

Strategic Partnership & Stakeholder Influence

• Act as a trusted design partner to venture CEOs, senior product managers, and SC Ventures leadership
• Influence strategic product and venture decisions through insight, evidence, and design rationale
• Balance customer needs, commercial objectives, regulatory considerations, and delivery constraints
• Represent SC Ventures’ design capability with ecosystem partners, startups, and vendors as required
  
  

Delivery & Outcomes

• Personally deliver high-quality design artefacts including wireframes, prototypes, UI designs, and interaction specifications
• Partner closely with engineering and delivery teams to ensure faithful and efficient implementation
• Operate effectively across multiple ventures simultaneously, prioritising work based on strategic impact
• Drive measurable improvements in usability, engagement, conversion, and time-to-market
  
  

Risk Management

• Ensure direct reports adhere to Policies and Procedures.
• Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Work with SCV colleagues to deliver expected business performance results within cost constraints and applicable risk/ control framework to ensure that the Group’s ability to remain within risk appetite is not materially threatened.
  
  

Governance

• Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Regional Leadership
• Country CEOs
• Country Management Team members
• Venture leads
  
  

Other Responsibilities

• Embed Here for good and Group’s brand and values in the business and SC Ventures;
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  
  

Skills And Experience

• Influence
• UX/UI Design
• Innovation
  
  

Qualifications

• 10 to 15+ years’ experience across UX, UI, product design, and innovation design
• Proven track record designing complex, customer-facing digital products at scale
• Strong expertise in UX research, interaction design, visual design, and prototyping (e.g. Figma)
• Experience operating at Director-level influence without formal people management
• Strong understanding of agile product development and cross-functional delivery models
• Ability to clearly articulate design decisions to senior, non-design stakeholders
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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