Universal Banker UAE National

Job Summary

Staff members will have dual roles, working as both cash tellers and customer service representatives. As cash tellers, they will handle cash transactions accurately and efficiently, ensuring compliance with all relevant policies and standards. In their customer service role, they will meet and greet customers, address their inquiries, guide them to digital services, and inform them about new products and promotions. Staff will also be responsible for identifying and reporting suspicious transactions, improving service delivery workflows, and capitalizing on cross-sell opportunities. They must maintain a strong focus on customer service, compliance with AML and CDD guidelines, and ensure the confidentiality of customer data. The role requires a balance of transactional accuracy, excellent customer interaction, and adherence to regulatory and governance standards.

Key Responsibilities

Processes

• Compliance: Ensure laid down processes and procedures are followed.
• Work Process Improvements: Facilitate and implement improvements.
• Security Concerns: Highlight any security concerns to the Branch Operation and Service Manager.
• Suspicious Transactions: Detect any suspicious transactions, money laundering, or forgeries.
• Target Achievement: Drive to achieve set targets and service standards.
  
  

Risk Management

• Suspicious Transactions: Detect suspicious transactions, money laundering, and forgeries.
• Compliance: Adhere to Anti-Bribery, Anti-Money Laundering, and Combating Financial Crime Risk procedures.
  
  

Governance

• Global Process Standards (GPS): Ensure all GPS standards are followed and adhered to.
• Customer Data Confidentiality: Ensure compliance with Minimum Control Standards and Global Process Standards.
  
  

Regulatory & Business Conduct

• Have good knowledge of group policies, standards, local regulations, and legislations related to money laundering prevention.
• Conduct: Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  
  

Key Internal Stakeholders

• Branch Manager
• Branch Operations & Service Manager
• Branch Operation Support Officer
• Central Operations
• Clearing unit
• Country Money Laundering Preventing Officer
• Phone Banking
• Digital Banking
• Central Operations & CMO
  
  

Skills And Experience

• Customer Service
• MS OFFICE Suite
• AML
• Banking Regulation
• Sales Technique
• Cash Management
• Sales
• Business Writing
• Communication
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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