Unit Clerk Interpreter

Provides administrative and clerical support to ensure efficient patient flow and unit operations. Coordinates patient admissions, discharges, and insurance approvals; maintains accurate documentation; communicates across departments; and supports both patients and staff with non-clinical needs. Ensures compliance with hospital policies and legal standards while contributing to a patient-centred environment.

Responsibilities

Critical Patient and Insurance Coordination

• Coordinates with insurance providers to obtain necessary approvals.
• Verifies insurance approvals and secures pre-certifications/authorisations for requested services.
• Creates FIN for discharge equipment and collaborates with Unimed/Med Shop and outpatient insurance teams to ensure approval and delivery.
• Liaises with international insurance representatives regarding patient condition and documentation.
• Coordinates with the Insurance/PBS team to obtain transfer approval for rehabilitation services.

Discharge and Admission Processes

• Completes administrative discharges in alignment with RCM and billing protocols.
• Coordinates with Admission and ER teams for direct ward admissions, obtains patient/family consents, and uploads necessary identification.
• Processes inpatient discharges and collaborates with the billing team to secure financial clearance.
• Books appointments and completes referrals for discharged patients.
• Manages all discharge clinic appointments, including rescheduling and follow-ups.
• Creates FIN entries for medication refills.
• Updates daily patient allocations, including labels and assigned medical personnel.
• Updates service accommodation types (e.g., VIP, Normal Room, ICU) in the system and notifies the finance/billing team.

Legal and Documentation Requirements

• Compiles, prepares, and maintains patient medical charts.
• Completes and verifies insurance documentation.
• Reviews and updates general consent and anaesthesia forms.
• Ensures all documentation complies with legal and hospital confidentiality standards.
• Audits admission forms submitted by the Emergency Department.
• Verifies the accuracy of patient information and supporting documentation.
• Coordinates with family members to prepare the Death Notification Certificate and ensures timely physician submission.

Newborn and Birth Registration

• Completes newborn registration and verifies insurance in the hospital system.
• Collects required documents from parents and coordinates with DHA for issuing Birth Notification Certificates.
• Sends delivery reports to the Finance team by 12:00 AM.
• Generates and audits monthly reports of birth notifications submitted to DHA.

Departmental Liaison and Communication

• Acts as a liaison between physicians, nurses, patients, and various hospital departments.
• Relays accurate interdepartmental messages to the nursing team.
• Communicates with the VIP/CEO team regarding special room admissions and staff patients.
• Coordinates with Nursing Supervisors for inter-facility patient transfers.
• Collaborates with the Public Relations and Medical Tourism teams to maintain tour-readiness of common areas.
• Provides process improvement feedback to physicians and floor managers.

Room and Charges Management

• Monitors and updates room classifications (e.g., Short Stay, Day Case).
• Modifies patient room charges in Cerner (e.g., VIP to NRR).
• Inputs physician rounding/consultation fees, Telemetry, Ambulance, Code Blue, and Sick Leave charges.

Technical and Facility Support

• Coordinates with the IT team for PC, printer, and software-related issues.
• Requests maintenance or repairs for unit equipment.
• Orders, monitors, and restocks medical and office supplies for the unit.

Patient and Visitor Interaction

• Greets and courteously assists patients and visitors.
• Provides non-medical information such as directions or hospital services.
• Escorts patients to other departments as needed.
• Provides Arabic/English verbal and written translation services.
• Responds to and resolves patient complaints regarding service or logistics.

Training and Team Support

• Assists in onboarding and training new staff members across units.
• Keeps the unit team informed of updates to hospital policies and procedures.
• Prepares allocation and huddle books for the nursing team.

Supportive and Miscellaneous Tasks

• Answers and directs phone calls appropriately.
• Prepares reports and summaries for staff meetings.
• Sends daily patient details to the cafeteria and gift shop for amenities.
• Requests historical patient files from MRD.
• Updates Bed Statistics for the Nursing Administration Supervisor.
• Collects and relays Press Ganey/Patient feedback.
• Updates Care Partner and Next of Kin information in the system.
• Assists patients in settling dues through PBS and VIP room payments.
• Retrieves medications from the pharmacy after hours when necessary.

Compliance and Confidentiality

• Ensures HIPAA compliance in all patient record handling.
• Monitors adherence to hospital protocols and reports any concerns to supervisors or managers.

Qualifications

• High School Graduate

PERSONAL EXPERIENCE:

• Excellent English and Arabic verbal/written communication skills.
• Exposure to/experience with customer service principles.
• Knowledge and skills in responding to codes and other emergencies.
• Demonstrates adequate Medical Terminology.
• Demonstrates computer literacy (in Cerner System) and efficiency.