UAE Nationals Only- Senior Internal Control Officer- Operational -Risk Unit- Retail Banking Group

Mashreq Bank
JOB DESCRIPTION
1 Job Title: Assistant Governance Manager Department: Mortgages Direct Supervisor: Director – In Business Controls, Risk & Governance Job Number

2
Job Purpose- To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework.
- Investigation and management of the issues as required.
- To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards.
3 Key Result Areas- Monthly MER tracking, follow up for closure and reporting.

- Prepare Incentive payout for mortgage team as per approved plan

- Mortgage broker payout as per agreed contracts

- Entering mortgage payments in vendor management system to ensure timely payments

- To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence.

- To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases

- Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM.

- Reviewing and obtaining approvals to onboard CMs under MER.

- To keep a track of the SOP, SLA’s, OPM documents for revision and update on a regular basis

- To report potential frauds to F&I for further investigation

- Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure.

- Review and rase incidents for ORE as required.

- Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update)

- To ensure execution and completion of adhoc projects assigned by line manager.

- Support business for audit readiness.

- Auto BCM - Reviews and Approvals

- Calling broker clients to ensure no frauds, as per sop.

- Sales mis tracking and reporting accurately and business support.

- Timely closure of all audit items, RAR and QA issues

- Training new hires and creating back up to ensure smooth workflow