Treasury Operations Associate

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a Little More

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word
  
  

Role

Taptap Send is seeking a highly organised and motivated individual to join our Treasury Operations team and help us grow our business across Asia. In this role, you will report to the Director of Payments, and touch all aspects of Taptap Send’s payment operations, working directly with our teams and partners across the world.

You’ll own the full life cycle of payments, including creating, tracking, and confirming crediting of funds, as well as troubleshooting payment issues across all of our payout countries and currencies. You’ll also be involved in funding forecasts to ensure that our partners are well funded at all times.

You’ll work directly with our FX team as well as collaborating with the wider team that spans the globe (London, Abidjan, Lagos, Nairobi, Paris, and New York, to name a few places), ensuring that Taptap Send is effectively supported in its growth and customer ambitions! There is plenty of room for professional progression and personal growth within our friendly and ever-growing Taptap community.

Responsibilities

• Proactively managing treasury operations to ensure our accounts are funded each day and payments can be processed seamlessly
• Working closely with partners to ensure that funding timelines are being delivered on
• Troubleshooting to find root causes of payment issues and working with internal and external partners to resolve
• Assisting with onboarding new banks and trading partners, working closely with our business development team
• Providing out-of-hours coverage when required
  
  

Requirements

• Have at least 3 years’ experience ideally in a payments or funding role
• Are passionate about our mission and eager to do what needs to be done to achieve it
• Are enthusiastic about treasury operations, solving unique problems, and optimizing processes
• Enjoy challenges, are resourceful and think outside the box to find creative ways to tackle problems
• Love working in teams and building meaningful relationships with key stakeholders
• Don’t hesitate to place a call to promptly resolve issues or persevere to get a result
• Have great organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment where no two days are the same
• Have proven analytical skills (Excel); SQL a plus
• Familiarity with our partner countries (a plus)
• Are proficient in English; additional languages a strong plus
  
  

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.

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