Travel Desk Officer

Job Title: Travel Desk Officer 

Department: TMC

Reporting To: Travel Desk Supervisor / Travel Desk Manager 

Role Overview 

The Travel Desk Officer is responsible for supporting hotel-based travel desk operations by assisting guests with travel inquiries, bookings, local recommendations, transportation arrangements, tours, and other travel-related services. The role acts as the first point of contact for hotel guests and ensures that all requests are handled professionally, accurately, and in line with company service standards. This role is suitable for candidates with strong customer service skills who are looking to build a career in travel, hospitality, and guest services. 

Key Responsibilities 

• Greet hotel guests professionally and assist them with travel-related inquiries 
• Provide information on tours, excursions, transportation, attractions, and travel services 
• Assist guests with booking requests for tours, transfers, activities, and other travel arrangements 
• Coordinate with internal operations teams to confirm availability, pricing, and booking details 
• Record guest requests and booking details accurately in the system or required tracking sheet 
• Follow up with guests regarding confirmations, changes, cancellations, and service updates 
• Coordinate with hotels, suppliers, drivers, guides, and internal teams to ensure smooth service delivery 
• Share accurate prices, itineraries, pickup timings, terms, and service details with guests 
• Maintain updated knowledge of available travel products, packages, and promotions 
• Ensure all bookings are properly documented and communicated to the concerned team 
• Handle guest questions, complaints, and basic issues professionally and escalate when needed 
• Support upselling of tours, transfers, and travel services in a professional manner 
• Collect required guest information and documents for booking purposes when applicable 
• Maintain a clean, organized, and professional travel desk area within the hotel 
• Prepare daily booking summaries, guest inquiry reports, and pending follow-up lists 
• Coordinate with the finance or operations team regarding payments, receipts, and pending collections when required 
• Ensure proper handover of pending guest requests to the next shift or concerned team 
• Follow company procedures, hotel rules, and service standards at all times 
• Build positive working relationships with hotel front office, concierge, and guest relations teams 
• Perform general administrative and operational support tasks as assigned 

Qualifications & Requirements 

• High school diploma or bachelor’s degree in Tourism, Hospitality, Business Administration, or related field 
• Previous experience in travel, tourism, hospitality, customer service, or hotel operations is preferred 
• Fresh graduates with strong communication and customer service skills may be considered 
• Good knowledge of local attractions, tours, transportation services, and travel products 
• Strong communication and interpersonal skills 
• Professional appearance and customer-focused attitude 
• Ability to handle guest inquiries and complaints calmly and professionally 
• Good organizational and follow-up skills 
• Basic computer skills and ability to use booking systems, email, and Microsoft Office 
• Ability to work flexible hours, weekends, or hotel-based shifts when required 
• Fluency in English is required; Arabic or other languages are an advantage 
• Strong attention to detail and accuracy in booking information 
• Ability to coordinate with multiple teams and suppliers 

Equal Opportunity Employment 

At Guarantee Travel, we are committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, disability, or any other protected status. We believe diversity drives innovation and strengthens our organization.