Travel Agency Branch Manager

Our client, a growing and dynamic travel services provider supporting international freelancers for large-scale global events, is seeking an experienced and commercially driven Travel Agency Branch Manager.

This is a leadership role for someone who has independently managed a travel agency branch and can demonstrate both operational command and tangible business growth. The successful candidate will take full ownership of branch performance, supplier networks, revenue generation, systems oversight, and P&L accountability.

Role Overview

The Branch Manager will oversee end-to-end travel operations while actively driving business development and financial performance. This role requires a hands-on leader who understands international travel logistics, supplier sourcing, client relationship management, team leadership, and operational systems management.

Key Responsibilities

Operations Leadership

• Oversee daily branch operations, ensuring seamless execution of international travel logistics.


• Lead and guide the Operations Supervisor and team (ticketing agents, ground handling agents, operations executives).


• Ensure compliance with internal SOPs and local travel regulations.


• Drive operational efficiency and service excellence across key accounts.


• Optimize processes for scalability and performance.


• Oversee effective utilization of travel technology, GDS platforms, and ERP systems to ensure data accuracy, reporting visibility, and operational control.

Supplier & Market Network Development

• Leverage and expand an established sourcing pipeline across:




• Hotels


• Airlines


• Transportation providers




• Negotiate competitive commercial agreements to improve margins.


• Continuously strengthen vendor partnerships and market reach.

Growth & Business Development

• Actively generate new business and expand existing accounts.


• Identify and secure new client opportunities.


• Scale core products and introduce new travel solutions aligned with market demand.


• Support strategic revenue growth initiatives.

Financial Ownership & Accountability

• Take full ownership of branch P&L performance.


• Monitor budgets, margins, and profitability.


• Oversee invoicing accuracy and ensure timely collections.


• Work closely with Finance to ensure transparent reporting and reconciliations.


• Track sales performance and revenue forecasts.

Team Leadership & Development

• Lead, mentor, and develop a high-performing operations team.


• Conduct performance reviews and implement development plans.


• Foster a results-driven and accountable work culture.


• Organize regular product and systems training initiatives.

Ideal Candidate Profile

Travel Operations Expertise

• 4-6+ years of experience within the travel industry.


• Minimum 2 years independently managing a travel agency or branch


• Strong command of travel systems, operational procedures, and compliance standards.


• Proficiency in GDS platforms (Amadeus, Galileo, Sabre) and experience working with ERP or integrated travel management systems.

Business Development Capability

• Proven ability to generate and grow revenue.


• Track record of acquiring and managing key client accounts.


• Strong commercial mindset with measurable growth achievements.

Supplier & Market Network

• Established vendor network across hotels, airlines, and transport providers.


• Strong negotiation and margin optimization skills.

Leadership & Financial Acumen

• Demonstrated leadership experience with clear ownership of targets.


• Strong understanding of budgeting, forecasting, and P&L management.


• Analytical and data-driven decision-making ability.