Training Manager - Soft skills

• Utilize a range of instructional techniques and delivery methods, including workshops, seminars, e-learning modules, coaching sessions, and experiential learning activities, to engage and empower employees
• Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.

* Conduct training evaluations, and performance analyses to measure the effectiveness and impact of training initiatives and identify areas for improvement.

* Establish metrics to assess the impact of training initiatives on employee performance and organizational goals.

• Collaborate with BU Heads to identify skill gaps and develop training plans accordingly.
• Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics.

* Stay updated with industry trends in pharma retail and recommend enhancements to training content accordingly

Qualifications:

• Bachelor's degree related field with relevant certification in Training & Development is a plus.
• At least 5–6 years of experience in a training role, preferably in retail, FMCG background.
• Experience in delivering training on customer experience, sales etiquette, conflict resolution, and team collaboration with experience in Retail industry.
• Proficient in developing interactive training materials, including e-learning, workshops, and role plays.
• Strong interpersonal skills and the ability to influence without authority.
• Certification in soft skills or behavioral training is advantageous.