Trainee Associate

Job Description

Please note: This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.

Emirates NBD is expanding its presence in the UAE by establishing a new office in Al Ain, focusing on the development and empowerment of UAE Nationals. This strategic initiative aims to create opportunities for UAE Nationals to contribute to the banks operations and growth. We are seeking motivated and skilled individuals to join our team in the areas of Trade Operations, Payment Account Services (PAS), and Retail Credit Operations.

The purpose of the roles in Product Operations is to support Emirates NBDs strategic expansion in Al Ain by ensuring the efficient and effective management of the banks operational functions. The job holders will be responsible for delivering high-quality service and support to both internal and external customers, while adhering to the banks policies, procedures, and regulatory requirements.

Key Functions:

• Account Relationship Center (ARC):
• Manage and complete assignments in adherence to policy and procedures efficiently and on time.
• Ensure Service Level Agreements (SLAs) and Turn Around Times (TATs) are met consistently.
• Address and resolve staff concerns effectively and manage performance.
• Conduct Ownership and Control with Mandatory Media Search checks for entities, associated companies, and Ultimate Beneficial Owners, identifying risks.
• Analyze client case information, conduct reviews, identify gaps, and engage with clients to acquire necessary information/documents for remediation.
• Compliance Operations:
• Review customer screening alerts in compliance systems and follow up with Business Units for required Know Your Customer (KYC) documentation/information as per departmental procedures.
• Assist the PSS Manager in managing the Group’s Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF) Program.
• Ensure all payments referred to Group Compliance through the Payments Screening System (PSS) are reviewed in line with regulatory requirements, Group requirements, and best practices.
• Retail Credit Operations:
  
  

Foster a service-oriented and professional working environment within the team.

Supervise team members performance and implement actions for their motivation.

Scrutinize documents submitted for loan/credit card requests.

Ensure accurate data entry and utilize core banking systems for customer profiling.

• Wholesale Banking:
  
  

Manage complex trade transactions, serving as a technical reference within delegated authority.

Require expertise in the banks guidelines, SIM, and ICC regulations, focusing on accurate and timely transaction completion.

Solve problems, reconcile accounts, clear NOSTRO entries, and close non-actionable packs to maintain healthy work queues.

Input data accurately using structured procedures, acting as a technical reference with expertise in bank guidelines and ICC regulations.

Gather information from customers, provide technical support to ensure efficiency, and ensure precise and timely transaction completion within SLAs.

About Us

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.

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