Trade Digital Client Activation Manager

Key Responsibilities

Strategy

Standard Chartered Bank is committed to pioneering the digital transformation of the Trade client experience. This role is pivotal in driving digital innovation, ensuring our Trade business meets ambitious revenue goals through seamless integration of product and digital solutions. Managing strategic initiatives, you will champion the digitisation agenda, forging strong bonds with corporate and institutional clients to offer cutting-edge digital trade solutions that position the bank at the forefront of industry advancements.

Business

As the Trade Product Digital Integration (PD DI) Single Point of Contact for digital client activation among ETB clients, you will orchestrate the transition from manual over-the-counter operations to advanced digital channels such as Straight2Bank, Digital+Docs, and Digital Data-only initiation flows. You will play a critical role in facilitating client documentation, understanding their digital transformation objectives, and guiding them to adopt the optimal digital initiation processes with a focus on Straight Through Processing (STP) where feasible. Your innovative mindset will drive continuous improvements and batch activations to enhance the digital journey.

Processes

You will hold responsibility for converting existing manual trade finance clients to digital platforms, championing change management, commercialising digital capabilities, and enabling adoption within assigned countries. Collaborating closely with technology partners and cross-functional teams, you will regularly evaluate the client digital journey, co-create enhanced activation experiences, and ensure alignment with the Digital DI Scorecard to continually elevate the standard of digital client engagement.

People & Talent

In this role, you will support the Head of Client Assurance at PDDI by coordinating digital integrations and activations for high-volume manual trade clients. You will collaborate with country stakeholders to deliver on ambitious digital scorecard targets, ensuring execution exceeds expectations. Accountable for the successful digital activation of trade clients, you will monitor benefit realisation against business cases and drive a culture of innovation and excellence across digital client activation initiatives.

This role sits at the intersection of trade finance and digital innovation, offering a unique opportunity to shape the future of trade client engagement within an international banking environment. You will lead efforts to transform the way trade clients interface with our services, focusing on streamlining processes and advancing automation to increase efficiency and client satisfaction.

The successful candidate will serve as a trusted advisor and facilitator to clients navigating their digital transformation journeys, providing expert guidance and support to ensure smooth adoption of sophisticated digital solutions. Collaboration with internal teams—including technology, compliance, and business units—is essential to deliver integrated digital products aligned with client needs and regulatory standards.

Given the fast-paced and evolving nature of fintech and trade digitisation, you will be expected to remain abreast of emerging digital trends and technologies. Your recommendations will influence product development and client engagement strategies to sustain competitive advantage and foster long-term client relationships.

Skills And Experience

• Proven experience in managing digital transformation projects, particularly client activation within financial services or trade finance domains.
• Strong understanding of digital banking platforms, including Straight2Bank, Digital+Docs, and related straight-through processing technologies.
• Demonstrated ability to lead process optimization and change management initiatives focused on client experience improvements.
• Excellent communication and stakeholder management skills, capable of liaising with corporate clients, internal partners, and technology teams effectively.
• Analytical mindset with ability to assess digital journey metrics and co-create innovative digital solutions.
• Proficiency in navigating compliance procedures and documentation processes within the banking trade finance environment.
• Collaborative approach to working within multicultural and cross-functional teams.
• Competencies including strategic thinking, customer focus, decision quality, and continuous learning.
  
  

About Standard Chartered

Standard Chartered is a leading international bank with a heritage spanning over 170 years, renowned for its agility and impactful presence in global markets. We dedicate ourselves to making sustainable positive contributions to our clients, communities, and colleagues worldwide. Here, innovation and integrity underpin our approach to banking, enabling us to challenge norms and pursue continuous improvement.

Our purpose, "to drive commerce and prosperity through our unique diversity," guides our commitment to creating an inclusive working environment where every individual’s distinct talents are recognised and celebrated. We actively foster a culture where diverse perspectives thrive, promoting collaboration and mutual respect.

Together, Our People

• Do the right thing – acting with integrity, advocating for our clients, and embracing assertive yet respectful challenge;
• Never settle – striving relentlessly for innovation and learning from every experience;
• Are better together – valuing inclusivity, encouraging authenticity, and building lasting relationships for sustainable success.
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive remuneration package designed to support your comprehensive wellbeing across mental, physical, financial, and social dimensions.

• Comprehensive benefits including retirement savings schemes funded by the bank, medical and life insurance options, with additional voluntary benefits tailored to specific locations.
• Generous time-off allowances encompassing annual leave, extended parental and maternity leave (up to 20 weeks), sabbatical opportunities of up to 12 months, and dedicated volunteering leave, ensuring a minimum combined total of 30 days for annual and public holidays.
• Flexible working arrangements that harmonise home and office environments, responding to individual needs and business demands.
• Proactive wellbeing initiatives such as access to Unmind – a digital platform for mental health support, resilience-building programmes, global Employee Assistance Programmes, mental health first-aiders, and personalised self-help resources.
• Commitment to continuous learning through accessible physical, virtual, and digital training resources supporting career growth, reskilling, and upskilling paths.
• An inclusive culture that truly values diversity, ensuring all colleagues feel respected and empowered to reach their full potential in a supportive, values-driven environment.

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