Telesales Specialist 26F26

A Telesales Specialist is a vital component of the sales team, responsible for direct communication with potential clients through telephone to provide information about products and services, with an aim to secure sales and generate revenue. The role is crucial for maintaining the company's customer base while enhancing satisfaction levels through dedicated service. A successful Telesales Specialist is expected to leverage their persuasive skills and knowledge of sales techniques to achieve set targets, contribute to company growth, and enhance customer relationships. This position requires excellent communication, problem-solving, and organizational skills, as well as the ability to handle queries and objections effectively. Telesales Specialists must be self-motivated, resilient, and capable of working in fast-paced environments.

Responsibilities

• Engage potential customers through outbound calls to promote products or services.
• Understand customer needs and offer suitable solutions to influence purchase decisions.
• Meet or exceed monthly and quarterly sales targets consistently for company growth.
• Maintain detailed records of customer interactions within the CRM system.
• Follow up with customers to ensure satisfaction and resolve any arising issues.
• Respond promptly to customer inquiries and offer support to address their queries.
• Collaborate with team members to share insights and refine sales strategies.
• Participate in training programs to stay updated on product knowledge and sales techniques.
• Identify opportunities for upselling or cross-selling within the current customer base.
• Provide feedback to management on ways to improve sales process and customer experience.
• Analyze and report daily and weekly sales performance to track progress.
• Adapt to changing sales tactics as necessary to maximize revenue and efficiency.

Requirements

• Proven experience as a telesales representative or in a similar sales/customer service role.
• Excellent communication and interpersonal skills to build customer relationships.
• Strong negotiation skills and the ability to overcome objections effectively.
• Proficient in computer use, including CRM software and Microsoft Office Suite.
• Ability to understand and explain product features and benefits clearly.
• Highly motivated, with a drive to achieve and exceed sales targets.
• Capable of working independently and as part of a team in a fast-paced environment.