Telesales Specialist 11D25

The Telesales Specialist is a critical role in any organization aiming to accelerate its sales and reach potential customers through phone-based interactions. In this position, you will be responsible for building customer relationships over the phone, answering their queries, and turning leads into sales opportunities. This role requires a keen understanding of customer needs, excellent communication skills, and the ability to close sales deals efficiently. As a Telesales Specialist, you will work closely with both marketing and sales teams to enhance customer engagement and product promotion strategies. The ideal candidate will be results-driven, self-motivated, and possess the ability to handle objections and rejection with resilience. Join us, and be a key driver in contributing to our company's successful growth and customer satisfaction.

Responsibilities

• Make outbound calls to prospective customers and create sales opportunities.
• Maintain ongoing relationships with existing clients and handle their needs.
• Identify and assess customers’ needs to provide focused solutions.
• Reach out to prospective clients and introduce available products or services.
• Achieve monthly and quarterly sales targets and contribute to team goals.
• Handle customer objections and provide appropriate product information.
• Document sales activities and customer interactions in the CRM system.
• Collaborate with the sales team to close sales and achieve targets.
• Provide feedback to the marketing team regarding sales inquiries trends.
• Follow up on leads generated by the marketing department promptly.
• Track and report on sales metrics and adjust strategies as necessary.
• Stay updated on industry trends to effectively address client inquiries.

Requirements

• Proven experience in telesales or similar sales/customer service role.
• Excellent communication and interpersonal skills with a persuasive ability.
• Strong negotiation skills with a track record of meeting sales targets.
• Ability to learn about products and services and describe them accurately.
• Good understanding of CRM systems and telephone systems is required.
• Outstanding organizational skills and attention to detail in sales activities.
• Ability to work independently with minimal supervision and team collaboration.