Telesales Representative (225-1014)

A Telesales Representative is a crucial component of a company's sales team, primarily responsible for increasing sales by promoting products or services over the phone. They reach out to potential customers, build rapport, and cultivate strong relationships to encourage repeat sales. The role demands exceptional communication skills, persuasive abilities, and a keen understanding of the products and services they represent. Telesales Representatives work in fast-paced environments, often under time constraints, to meet targets and sales quotas. Additionally, they must adapt to customer needs, addressing any queries or concerns while delivering outstanding customer service. This role is ideal for individuals who are self-motivated, goal-oriented, and thrive in a competitive setting.

Responsibilities

• Conduct outbound sales calls to prospective and existing customers daily.
• Develop and maintain strong relationships with clients to encourage repeat business.
• Effectively communicate product features and benefits to influence purchase decisions.
• Achieve set sales targets and key performance indicators consistently.
• Gather customer feedback and report suggestions to the sales manager for improvements.
• Follow up on leads generated by marketing activities to convert them into sales.
• Maintain an updated knowledge of company products and industry trends.
• Identify customer needs and tailor specific solutions to address those requirements.
• Complete accurate and reliable sales reports for management review.
• Handle customer objections and efficiently resolve complaints when necessary.
• Collaborate with the sales team to optimize performance and meet organizational goals.
• Adhere to all company policies and procedures while conducting telesales activities.

Requirements

• Proven experience in a telesales or related sales position is preferred.
• Exceptional verbal communication skills and telephone etiquette are essential.
• Demonstrated ability to influence and persuade customers effectively.
• Strong problem-solving skills with the ability to handle objections tactfully.
• Self-motivated with excellent time-management and organizational abilities.
• Proficiency in using CRM software and Microsoft Office Suite is required.
• Ability to work under pressure and achieve sales quotas consistently.