Telesales Representative 09D25

As a Telesales Representative, you will play a vital role in driving sales and building strong relationships with customers over the phone. Your ability to communicate persuasively and close deals will directly impact the company's growth and success. You will be responsible for understanding customer needs, offering tailored solutions, and ensuring customer satisfaction. In this role, you must have excellent communication skills, a tenacious attitude, and a high degree of resilience to handle rejection. Working collaboratively with the sales team, you will create sales strategies that align with company goals and enhance customer retention. A keen interest in sales techniques and a genuine passion for helping customers are essential for thriving in this position.

Responsibilities

• Initiate outgoing calls to potential and existing customers to promote products or services.
• Understand customer needs through effective questioning and present tailored solutions.
• Use a customer-oriented approach to engage clientele and build lasting relationships.
• Achieve and exceed monthly sales targets and performance goals consistently.
• Record and update customer information accurately within the company's CRM system.
• Handle customer queries and objections effectively, ensuring customer satisfaction at all times.
• Collaborate with team members to share information and strategize sales approaches.
• Participate in training sessions to enhance product knowledge and sales skills.
• Provide feedback to management on market trends and customer preferences.
• Follow up on leads and convert interested prospects into loyal customers.
• Prepare and present sales reports to track progress and identify improvement areas.
• Maintain a positive, professional attitude during all interactions with customers and team members.

Requirements

• Previous experience in sales, particularly telesales, is highly advantageous.
• Excellent verbal communication skills with the ability to persuade and negotiate.
• Strong organizational skills with attention to detail in managing customer data.
• Ability to handle rejection gracefully and maintain a resilient mindset.
• Proficiency in using CRM software and standard office applications.
• Demonstrated ability to work independently and meet sales targets consistently.
• High school diploma or equivalent; additional education in sales is a plus.