Telesales Executive 31O25

Telesales Executives play a critical role in the sales and marketing departments. They engage potential and existing customers over the phone, introducing them to products or services, and closing sales. These professionals often work in a high-paced environment, leveraging their communication skills and product knowledge to meet sales targets and contribute to business growth. A successful Telesales Executive is persuasive, enthusiastic, and has the ability to build rapport with customers quickly. They are usually self-motivated and thrive in competitive settings where their achievements directly impact their income through commission structures. Whether working in B2B or B2C environments, they are integral to the sales pipeline, ensuring that prospects move seamlessly through the sales funnel.

Responsibilities

• Conduct outbound sales calls to potential and existing customers, introducing products or services.
• Meet or exceed set sales targets and contribute to company revenue goals.
• Follow up on leads generated by the marketing department to convert them into sales.
• Maintain an updated database of customer information and sales interactions.
• Work closely with the sales team to coordinate customer recommendations and support strategies.
• Deliver compelling product demonstrations and presentations over the phone.
• Handle customer inquiries and efficiently resolve any emerging problems.
• Collect customer feedback and share insights with the sales and marketing teams.
• Stay informed about industry trends and competitor activities to provide strategic insights.
• Regularly update CRM systems with detailed notes on all customer communications.
• Develop and maintain strong relationships with key accounts and client stakeholders.
• Contribute to team meetings, providing input and feedback to improve sales tactics.

Requirements

• Bachelor’s degree in marketing, sales, business administration, or related field.
• Proven experience as a Telesales Executive or similar role in sales or customer service.
• Exceptional verbal communication skills with the ability to build rapport quickly.
• Strong negotiation skills, with a proven track record of meeting sales quotas.
• Ability to handle rejection, working effectively under pressure and in fast-paced environments.
• Proficient in using CRM software and other sales tools to track and manage leads.
• Flexible working hours may be required to contact international clients.