Telesales Executive (225-924)

The Telesales Executive is responsible for creating sales opportunities through various communication channels, primarily over the phone. This dynamic role involves reaching out to potential customers, understanding their needs, and persuading them to purchase products or services. As the primary point of contact, the Telesales Executive builds rapport with clients and maintains relationships to ensure customer satisfaction and loyalty. This role requires excellent communication skills, a persuasive personality, and the ability to work in a fast-paced environment. Telesales Executives play a crucial part in achieving the sales targets and contributing to the company's revenue growth.

Responsibilities

• Contact potential customers by phone to introduce products or services.
• Understand customer needs and offer solutions based on their requirements.
• Achieve monthly and quarterly sales targets as set by management.
• Maintain and update a detailed customer database after every interaction.
• Follow up on leads generated by marketing campaigns to close sales.
• Provide excellent customer service to cultivate strong client relationships.
• Handle customer inquiries and resolve issues efficiently and professionally.
• Learn and keep up-to-date with product knowledge and sales techniques.
• Collaborate with the sales team to improve sales performance and strategies.
• Adhere to all company policies and regulatory guidelines during calls.
• Gather and provide feedback on customer needs to help improve services.
• Engage in continuous training and development opportunities to enhance skills.

Requirements

• Proven experience as a telesales representative or similar customer service role.
• Ability to handle rejection professionally and remain persistent.
• Excellent communication and interpersonal skills essential for success.
• Self-motivated with a results-driven approach to sales targets.
• Basic understanding of sales principles and customer service practices.
• Proficient in using CRM software to track interactions and manage leads.
• High school diploma or equivalent; degree in business is a plus.