Telesales Executive 12J25

The Telesales Executive is a critical component of our sales team, responsible for generating leads and closing sales over the phone. This role involves directly engaging with potential and existing customers to explain our products and services, ensuring a high level of customer satisfaction and retention. The ideal candidate is a persuasive communicator, driven by results, and has the ability to thrive in a fast-paced sales environment. They will play a vital role in contributing to the growth of the company through proactive sales strategies and delivering exceptional service. With opportunities for career advancement and professional development, this position is ideal for someone looking to expand their sales acumen.

Responsibilities

• Engage potential customers through outbound cold calls and emails effectively.
• Understand customer needs and recommend suitable products or services to meet them.
• Consistently achieve and exceed predefined sales targets and performance metrics.
• Maintain detailed records of interactions with leads and customers in the CRM.
• Follow up on leads and cultivate strong relationships with interested clients.
• Participate in training programs to remain updated on product knowledge and sales techniques.
• Handle customer objections and negotiate efficiently to close sales successfully.
• Collaborate with marketing to refine lead qualification processes and sales strategies.
• Report weekly activity, sales, and pipeline updates to the sales manager.
• Stay informed about market trends and competitors to maintain competitive sales strategies.
• Ensure customer feedback is communicated effectively to the product development team.
• Assist in developing new telesales scripts and strategies to improve customer engagement.

Requirements

• Proven experience as a telesales representative or in a similar sales role.
• Exceptional communication skills, both verbal and written, are essential.
• Demonstrated ability to achieve and exceed sales targets consistently.
• Familiarity with CRM software and proficient in using sales tracking tools.
• Strong negotiation skills and the ability to handle rejection professionally.
• A high level of motivation and ambition to exceed targets and goals.
• Capability to work both independently and collaboratively in a team environment.