Telesales Agent 28F26

Telesales Agents play a crucial role in driving sales and expanding the customer base for various companies. As a Telesales Agent, you will be responsible for identifying potential customers, generating sales leads, and effectively communicating product information to customers over the phone. You will need to have excellent communication skills, a persuasive attitude, and the ability to build strong customer relationships to close sales deals. Your goal will be to contribute to increasing company revenue by reaching out to prospects and securing sales transactions. The role involves working in a fast-paced and target-driven environment, requiring resilience and determination to meet and exceed sales targets. Successful candidates are self-motivated and capable of working independently with minimal supervision.

Responsibilities

• Contact potential clients via phone calls to introduce them to our products.
• Ask pertinent questions to understand customers’ requirements and close sales.
• Update the customer database with accurate and timely information daily.
• Analyze sales trends and feedback to enhance sales approaches and techniques.
• Provide detailed product and service information to customers for informed decisions.
• Maintain a high level of product knowledge to confidently answer customer inquiries.
• Achieve assigned sales targets set by management within stipulated timelines.
• Record all sales activities and customer interactions within the CRM system.
• Build and maintain strong customer relationships to encourage repeat business.
• Participate in team meetings to share best practices and challenges encountered.
• Follow up with clients to ensure satisfaction and resolve any emerging issues.
• Stay informed of competitor products and services to effectively position our offerings.

Requirements

• Proven experience in telesales or a similar customer service role is preferred.
• Excellent verbal communication skills and a friendly, persuasive tone of voice.
• Ability to handle rejection and continue prospecting with a positive attitude.
• Strong negotiation skills to close deals and increase sales success rate.
• Familiarity with CRM systems and practices for efficient sales tracking.
• High level of self-motivation with the ability to work independently.
• High school diploma or equivalent; additional certification is a plus.