Telephone Operator

Job Description

Summary-

As a Telephone Operator, you will be responsible for managing incoming and outgoing calls in a professional and efficient manner. You will be the first point of contact for callers and will provide assistance and information as needed. Proficiency in either Arabic or Russian language is an additional requirement for this role.

Job Responsibility-

• Answer incoming calls in a timely and courteous manner
• Transfer calls to the appropriate departments or individuals
• Take messages accurately and ensure they are delivered promptly
• Provide information to callers about the company and its services
• Handle customer inquiries and resolve issues when possible
• Maintain call logs and ensure accurate record-keeping
  
  

• Proven experience as a Telephone Operator or similar role
• Proficiency in either Arabic or Russian language, in addition to English
• Excellent communication skills and a pleasant telephone manner
• Ability to multitask and work well under pressure
• Familiarity with telephone systems and software
• Strong customer service skills
• High school diploma or equivalent
  
  

• Proficiency in Arabic or Russian language
• Active listening skills
• Strong customer service orientation
• Ability to handle multiple phone lines simultaneously
• Good typing and data entry skills
• Familiarity with telephone systems and office equipment
• Ability to remain calm and composed under pressure
• Strong problem-solving skills
• Attention to detail