Telemarketing Executive 27N25

The Telemarketing Executive is a dynamic and customer-focused individual responsible for generating quality leads and driving sales through effective telephone communication. This role requires a proactive approach to contacting potential customers, understanding their needs, and promoting the company's products or services. A successful Telemarketing Executive combines excellent communication skills with an ability to handle objections and close sales. They play a crucial role in the sales team by supporting senior management with feedback from customer interactions, contributing to targeted marketing strategies, and maintaining up-to-date records of all communications. This position offers an excellent opportunity for individuals looking to advance their careers in sales by building strong rapport with clients over the phone and adeptly navigating complex sales processes.

Responsibilities

• Conduct outbound calls to prospective clients to introduce company products and services.
• Identify and generate qualified leads through thorough market research and calling activities.
• Follow up on leads and conduct research to identify potential prospects.
• Present and explain the benefits and features of products to prospective customers.
• Manage and update customer databases with detailed notes following each call.
• Handle customer queries and complaints courteously and effectively to resolve issues.
• Coordinate with the sales team to ensure customer satisfaction and successful closures.
• Meet or exceed monthly sales targets and contribute to team goals.
• Develop and maintain strong customer relationships to encourage repeat business.
• Participate in training sessions to improve telemarketing techniques and product knowledge.
• Report regularly to sales management on call activity, leads generated, and sales results.
• Keep up-to-date with the latest industry trends and competitors' products.

Requirements

• Proven experience working as a telemarketer or similar customer service role.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong persuasion skills and ability to handle rejection effectively.
• Ability to remain professional and courteous with clients at all times.
• Familiarity with CRM systems and practices for customer engagement.
• Goal-oriented mindset with a proven track record of meeting sales quotas.
• High school diploma or equivalent; a degree in Marketing is a plus.