Telecaller

Job Title: Telecaller - Lead Generation & Appointment Setting

Company: TriMediaX Digital Marketing Agency

Location: Dubai, UAE (On-site)

Employment Type: Full-time

About TriMediaX

TriMediaX is a Dubai-based digital marketing agency helping businesses grow through performance marketing, creative production, and data-driven strategy. We work with clients across aesthetic clinics, real estate, education, and lifestyle sectors, delivering measurable results through paid media, CRM, and conversion-focused campaigns.

Role Overview

We are looking for a high-energy, results-driven Telecaller to be the first voice of TriMediaX. Your mission is simple: connect with business owners and decision-makers, spark their interest with our FREE Digital Marketing Audit offer, and book qualified meetings for our Digital Marketing Team to pitch our agency plans.

Key Responsibilities

• Make a minimum of 200 outbound calls daily to prospect businesses from provided lead lists
• Introduce TriMediaX and offer a FREE business audit covering the prospect's digital presence, ads, and growth opportunities
• Qualify prospects by identifying decision-makers, business type, and marketing pain points
• Schedule confirmed meetings (in-person or virtual) between qualified prospects and the Digital Marketing Team
• Follow approved call scripts while adapting tone and pitch to each prospect
• Log every call outcome, prospect detail, and appointment accurately in the CRM
• Send follow-up messages via WhatsApp or email to confirm scheduled meetings and reduce no-shows
• Reschedule missed appointments and re-engage cold or unresponsive leads
• Meet daily, weekly, and monthly KPIs for call volume, connection rate, and meetings booked
• Share prospect feedback and objections with the team to refine scripts and targeting

KPIs

• 200+ outbound calls per day
• Minimum daily/weekly target of qualified meetings booked (set by management)
• Show-up rate on scheduled meetings
• Accurate and complete CRM logging

Requirements

• 1-3 years of experience in telecalling, telesales, or appointment setting, preferably in a digital marketing agency, media, or B2B services environment
• UAE/GCC market experience strongly preferred
• Excellent spoken English; Arabic or Hindi/Urdu is a plus
• Confident, persuasive phone manner with strong objection-handling skills
• Comfortable with high call volumes and a target-driven environment
• Familiarity with CRM tools, dialers, and WhatsApp Business
• Basic understanding of digital marketing services (ads, social media, websites) is an advantage
• Self-motivated, disciplined, and resilient with a positive attitude

What We Offer

• Competitive salary
• 10% incentive on every client you source who signs a contract with TriMediaX and completes payment
• Clear career path into Sales Executive or Account Management roles
• Training on digital marketing fundamentals and consultative selling
• Energetic, growth-focused team environment in Dubai