Tele caller (225-914)

We are seeking a motivated and dynamic Telecaller to join our growing team. As a Telecaller, you will play a crucial role in generating leads, building customer relationships, and driving sales for the company. This position requires excellent communication skills, a persuasive personality, and a passion for customer service. You will be responsible for reaching out to potential clients, explaining the benefits of our products or services, and addressing any inquiries they might have. The ideal candidate will be proactive, goal-oriented, and capable of working in a fast-paced environment. If you have a knack for engaging conversations over the phone and enjoy turning prospects into satisfied customers, this role is perfect for you.

Responsibilities

• Contact potential customers through phone calls to promote products or services.
• Maintain a high level of product knowledge to address customer inquiries effectively.
• Identify and assess customers’ needs to provide accurate information and solutions.
• Develop and maintain positive relationships with current and potential clients.
• Follow up with leads generated by marketing campaigns to convert them into sales.
• Document all call information accurately in the customer relationship management system.
• Meet or exceed daily, weekly, and monthly sales targets and call goals.
• Handle and resolve customer complaints, ensuring customer satisfaction and retention.
• Collaborate with team members to improve the effectiveness of tele-sales strategies.
• Participate in training sessions to enhance knowledge and performance in telecalling.
• Adhere to company policies, procedures, and ethical conduct during customer interactions.
• Receive feedback positively and implement changes to improve customer interactions.

Requirements

• Proven experience as a telecaller or similar customer service role preferred.
• Outstanding communication and interpersonal skills to engage with customers effectively.
• Ability to handle rejection and maintain a positive attitude during calls.
• Excellent problem-solving skills and the ability to think on your feet.
• Strong organizational skills to manage time effectively and prioritize tasks.
• Proficiency in using telecommunication technologies and basic computer software.
• High school diploma or equivalent; further education in sales is a plus.