Tele caller 03N25

The role of a Telecaller is a vital one in the telecommunication and marketing industry. As a Telecaller, you will be responsible for reaching out to potential customers via phone calls in order to promote, sell, and inform them about products or services. You will serve as the voice of the company and predominantly work from a call center or office setting. The job demands good communication skills as you will engage with a diverse group of people daily, ensuring that customer queries and issues are efficiently handled. Your role will also involve listening to customer requirements and presenting appropriately to meet their needs. Being persuasive, maintaining records of telephonic interactions, and building sustainable relationships with clients are integral to this position.

Responsibilities

• Conduct daily outbound calls to solicit feedback and relay product information.
• Identify customer needs and sell appropriate solutions tailored to those demands.
• Maintain an organized database of customer contact details and call logs.
• Follow established guidelines while conducting phone conversations with clients.
• Prepare and maintain detailed records of calls made and notable feedback received.
• Collaborate with team members for strategies to improve calling techniques and sales.
• Respond promptly to customer inquiries, concerns, and complaints with solutions.
• Ensure excellent customer service to foster customer loyalty and satisfaction.
• Participate in training sessions to improve knowledge of products and procedures.
• Develop strong verbal communication skills tailored to telephonic interactions.
• Achieve individual sales targets and support broader team objectives and goals.
• Adapt to new directives and initiatives effectively in a dynamic environment.

Requirements

• Proven experience as a telecaller or other telecommunication role is preferred.
• Excellent communication and interpersonal skills to handle varied clients.
• Ability to learn about products and services to explain them competently.
• Basic computer skills, including proficiency in using Microsoft Office Suite.
• High school diploma or equivalent; further education is a plus.
• Patience and persuasive skills to handle irate or reluctant customers aptly.
• Ability to work independently and as part of a team to achieve targets.