Technician Manager - Casino Technicians

Job Description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Technician Manager to join the resort’s Casino Technicians team.

Responsibilities

The primary duties and responsibilities of this role are:

Operational Oversight

• Supervise daily operations of casino technicians, ensuring timely maintenance, troubleshooting, and repair of all gaming equipment
• Monitor machine performance, uptime, and guest feedback to identify areas for improvement
• Coordinate installation, configuration, and removal of slot machines, table games equipment and related systems
• Recruit, train, and mentor a team of casino technicians, fostering a culture of accountability and technical excellence
• Schedule and assign tasks to ensure coverage and responsiveness across all casino shifts
• Conduct performance evaluations and implement continuous improvement initiatives
  
  

Team Leadership & Development

Compliance & Safety

• Ensure all slot and table game operations comply with UAE gaming regulations, Wynn Resorts’ internal policies, and manufacturer specifications
• Maintain accurate records of machine configurations, maintenance logs, and regulatory documentation
• Oversee secure handling of gaming components, software updates, and access controls
  
  

Vendor & Inventory Management

• Liaise with slot and table game manufacturers, and service providers to coordinate technical support and upgrades
• Manage inventory of parts, tools, and equipment, ensuring availability and cost-efficiency
• Review vendor contracts and service agreements to ensure alignment with operational needs
  
  

Technical Innovation & Support

• Stay current with emerging technologies, gaming trends, and system enhancements
• Support the integration of new gaming platforms, cashless systems, and digital interfaces
• Collaborate with IT, Surveillance, and Casino Operations to ensure seamless system connectivity and data integrity
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Engineering, Electronics, Information Technology, or related field (preferred)
• Minimum 5–7 years of experience in slot machine operations or technical maintenance within a regulated casino environment
• Proven leadership experience managing technical teams in a high-performance setting
• Strong understanding of slot machine and table game hardware, software, networking, and regulatory standards
• Excellent problem-solving, organizational, and communication skills
• Proficiency in diagnostic tools, CMS platforms, and technical documentation
• Fluency in English required; additional language skills are an asset
• Flexibility to work evenings, weekends, and holidays based on operational needs
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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