Technical Training Developer

Company Description

For over 25 years, MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.

As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. Represented by over 6,000 employees across 80 countries, we are the largest provider of automotive retail solutions across the Asia Pacific, Africa, and Middle East regions.

Job Description

Employed by MSX International and operating within the GM ANZ Training Academy framework, the Technical Developer plays a critical role in designing and delivering innovative technical training solutions for GM ANZ dealership technicians. This role ensures all training content and activities meet GM standards, enhance technician capability, and support service excellence across the dealer network.

Qualifications

Content Development

• Create and update training materials, including digital participant guides, presentations, dealer articles, and e-learning storyboards aligned with GM ANZ client requirements.
• Deliver quizzes, exams, and practical assessments to evaluate technician learning and certification levels.
• Review and edit technical training materials for accuracy, clarity, and instructional effectiveness.
  
  

Practical Training Support

• Design and update ‘on-car’ activities that reinforce classroom theory and engage technicians.
• Develop setup guides for trainers to ensure consistent course delivery across training centers.
  
  

Collaboration & Delivery

• Work closely with Instructional Designers, Master Technical Trainers, and other stakeholders to design and deliver client-specific technical training programs.
• Assist in training sessions as a technical resource, providing clarification and additional insights when required.
• Actively participate in Train-the-Trainer events, workshops, and personal development activities.
  
  

Continuous Improvement

• Stay current with industry trends, emerging technologies, and new GM vehicle models through research and analysis.
• Maintain a performance-oriented culture and contribute to an ecosystem that promotes innovation and new ideas.
  
  

Technical Competencies

• In-depth knowledge of automotive systems, including engines, transmissions, CAN Bus, electrical systems, and strategy-based diagnosis.
• Strong understanding of modern automotive technologies such as hybrid/electric systems, advanced safety systems, and infotainment.
• High-voltage automotive systems experience preferred but not essential.
• Practical experience in automotive repair and diagnostics to connect theory with real-world application.
• Familiarity with instructional design principles for creating engaging and effective training materials.
  
  

Core Competencies

• Ability to research and compile technical information into clear, comprehensive training content.
• Excellent communication skills to convey complex technical concepts simply and effectively.
• Strong attention to detail and commitment to accuracy in all deliverables.
• Effective collaboration with technical trainers and subject matter experts.
• Adaptability and systematic approach to managing multiple priorities.
  
  

Preferred Skills

• Familiarity with e-learning platforms and tools for creating online courses and assessments.
• Basic project management skills to organize tasks, meet deadlines, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and multimedia applications.
• Experience with GM vehicles, diagnostic tools, and GM-specific software systems (e.g., Service Information, GDS2, SPS).
  
  

Additional Information

• Automotive trade qualification (essential).
• Certificate IV in Training & Assessment (preferred but not essential).
• Experience in curriculum development or technical training delivery will be highly regarded.
  
  

Other Skills

• Strong product knowledge
• Detailed knowledge of features by model
• GM Software including Service Information
• New and differentiating GM technologies systems, architecture and technology
• Strong development skills across multiple software platforms including
• Digital participation guides (MS Word/PDF)
• Presentations (MS PPT)
• Activity/Assessment guides (MS Word/Pdf)
• Practical experience in automotive repair and diagnostics to relate theoretical knowledge to real-world scenarios.
  
  

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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